Return Policy and Limited Warranty

Limited Warranty

Your new Bug Labs, Inc. product (the “Product”) is warranted by Bug Labs, Inc. (“Bug Labs”) to be free from defects in material and workmanship for a period of one year from the date of purchase (the “Warranty Period”). Bug Labs, at its option, will either repair or replace the Product, or refund the purchase price of the Product, in each case only if the Product is properly returned to Bug Labs during the Warranty Period in accordance with the Bug Labs Return Policy (see above) and the Product is found to be defective. If choosing to replace the Product, Bug Labs may furnish a refurbished unit or a unit that would not be sold as “new” merchandise.

WHAT IS NOT COVERED

DAMAGE TO THE PRODUCT RESULTING FROM ACCIDENT, FIRE, FLOOD, OR OTHER NATURAL DISASTERS, MISUSE, ABUSE, UNAUTHORIZED SERVICE, IMPROPER VOLTAGE OR POWER SUPPLY, OR VIOLATION OF THE CARE AND USE INSTRUCTIONS PRINTED ABOVE (INCLUDING, WITHOUT LIMITATION, BY OPENING THE PRODUCT”S CASING), WILL VOID THIS LIMITED WARRANTY.

This Limited Warranty is valid only for the original consumer with proof of purchase from an authorized retail vendor of the Product, or the recipient of a gift from the original consumer with a copy of the gift receipt from an authorized retail vendor. The Limited Warranty is not transferable. No Limited Warranty service is available without proof of purchase. The Limited Warranty does not apply to any non-Bug Labs hardware product, any consumables (such as batteries), or any documentation or software code, even if installed on, or packaged or sold with, the Bug Labs hardware.

No Bug Labs reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

HOW TO OBTAIN LIMITED WARRANTY SERVICE

If you believe you need Limited Warranty service for your Product, please email us at support@buglabs.net, call us at 1-866-9BUGLAB (1-866-928-4522) between the hours of 9am-5pm, M-F, EST, or write to us at Bug Labs, 598 Broadway, 4th Floor, New York, NY 10012, Attn: Warranty Service.

Our Customer Service team will gladly assist you to identify and fix the problems you have experienced. If, despite this effort, you and Bug Labs cannot together resolve the problem, Bug Labs will issue you a Return Material Authorization. Please return your Product to the address your Customer Service Specialist will provide you and include your Return Material Authorization with your package and refer to it in any subsequent communications.

If Bug Labs determines that your Product has suffered a failure under the Limited Warranty, a repaired or replaced unit will be sent to you without cost. If your Product is found to be outside the Warranty Period or is otherwise not covered under the Limited Warranty, Bug Labs will return it to you at your expense.

PLEASE DO NOT RETURN YOUR PRODUCT WITHOUT A RETURN MATERIAL AUTHORIZATION as it will not be accepted and will be returned to you at your expense. Bug Labs will not, under any circumstance, furnish you a repaired or replaced Product prior to its receipt of your original product. The retail vendor from whom your Product was purchased does not have any authority to vary the terms of this Limited Warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY, AND EXCEPT FOR THE LIMITED WARRANTY CONTAINED HEREIN, THE PRODUCT IS PROVIDED “AS IS AND WITH ALL FAULTS”.

UNDER NO CIRCUMSTANCES WILL BUG LABS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHETHER OR NOT THE PRODUCT IS FOUND TO BE COVERED BY THIS LIMITED WARRANTY. This Limited Warranty gives you specific rights, and you may also have other rights that vary from state to state.

In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. This Limited Warranty is valid only in the United States for products sold in the United States.

This Limited Warranty shall be governed by the laws of the State of New York without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with this Limited Warranty shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you agree to submit to the personal jurisdiction of the state courts located within New York, NY and the federal courts in the Southern District of New York for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. Notwithstanding the foregoing, Bug Labs may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.